Dear Valued Customer,

Thank you for choosing SpaceKits! We are excited to help you create a beautiful, thoughtfully designed space with ease and confidence. At SpaceKits, we believe that great interior design should be accessible, convenient, and affordable. Our professionally curated digital design templates are created to simplify the decorating process by providing you with ready-to-use design concepts, floor plans, color palettes, furniture recommendations, and shopping resources.

To ensure a smooth and enjoyable shopping experience, we have outlined our digital delivery policy below.

Instant Digital Delivery

All SpaceKits products are digital downloads, which means there are no physical items to ship or deliver. Once your purchase has been successfully completed and your payment has been confirmed, your purchased design templates will be made available for immediate digital download.

Our instant delivery process allows you to access your selected designs without waiting for shipping or traditional order fulfillment. Whether you are planning a complete room makeover, furnishing a new home, or simply looking for design inspiration, you can begin exploring your SpaceKits design package as soon as your purchase is complete.

How You Receive Your Purchase

After completing your purchase, you will receive access to your digital design template through the download instructions provided during checkout or in your order confirmation. Depending on the delivery method available, your files may be accessible through a download link on the order confirmation page or through an email sent to the address provided at checkout.

We encourage you to enter a valid email address and verify that your contact information is accurate before completing your order. Please also check your spam, junk, or promotions folder if you are expecting an order confirmation email and do not see it in your primary inbox.

For your convenience, we recommend downloading and saving your purchased files to your computer, tablet, or a secure cloud storage location so they are readily available whenever you need them.

Digital File Access and Compatibility

SpaceKits design templates are provided in digital formats intended to be accessible using commonly available devices and compatible software. Depending on the product purchased, your design package may include floor plans, color palettes, design inspiration, furniture selections, product recommendations, and shopping lists with clickable links to help guide your decorating decisions.

Customers are responsible for ensuring that their devices have the appropriate software or applications required to open and view the downloaded files. We recommend using an updated web browser and a reliable internet connection when accessing and downloading your purchase.

Please be aware that some third-party product links included in our design templates may change over time due to retailer inventory, pricing adjustments, discontinued merchandise, or changes to external websites. While we strive to provide useful and relevant shopping resources, SpaceKits cannot guarantee the continued availability or pricing of products offered by independent retailers.

Delivery Delays or Download Issues

Although our digital delivery system is designed to provide immediate access to your purchased templates, occasional technical difficulties may occur due to payment processing, internet connectivity, email delivery delays, or other circumstances beyond our control.

If you experience difficulty accessing your download, receive an incomplete or corrupted file, or believe you have received an incorrect design template, please contact the SpaceKits team with your order details and a brief description of the issue.

Our team will review your concern and make reasonable efforts to resolve the problem promptly. When a purchased file is found to be corrupted, incomplete, or incorrect, we will provide a corrected or replacement digital file at no additional cost.

We want every customer to receive the design materials they purchased and have a positive experience using our platform.

No Physical Shipping

Because SpaceKits exclusively offers downloadable digital design products, no physical merchandise, printed documents, furniture, decorative accessories, or material samples will be shipped as part of your template purchase.

Any furniture, lighting, accessories, finishes, or other products featured in our design packages are presented as design recommendations and are not included in the purchase price of the digital template unless expressly stated otherwise.

Customers who wish to purchase recommended furnishings or accessories may do so separately through the retailers or suppliers referenced in the shopping resources provided with their design package.

Refunds and Replacement Files

Due to the immediate delivery and digital nature of our products, all sales are considered final once a purchase has been completed. Digital design templates are generally non-returnable and non-refundable.

Exceptions may be considered in cases involving corrupted or inaccessible files, incorrect digital products, or verified duplicate charges. In the event of a delivery error, SpaceKits will provide a corrected or replacement file whenever possible. Verified duplicate charges will be refunded accordingly.

For additional information, please refer to our Refund and Return Policy. Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Customer Support and Assistance

At SpaceKits, we value your trust and want your design experience to be as simple and enjoyable as possible. If you have questions about downloading your files, accessing your purchase, or understanding what is included in a particular design template, we encourage you to contact our team through the contact information provided on our website.

We are happy to assist with questions related to your purchase and help resolve any technical issues that may prevent you from accessing your digital products.

Our Commitment to You

Our mission is to make professional interior design more approachable by giving you the tools, inspiration, and guidance to create spaces you love. From the moment you select your design template to the time you begin bringing your vision to life, we strive to provide a convenient, transparent, and reliable digital shopping experience.

Thank you for choosing SpaceKits and allowing us to be part of your design journey. We appreciate your support and look forward to helping you transform your space with confidence and creativity.

Warm regards,

Your SpaceKits Team

Interior Design, Templated